Policies

PRIVACY POLICY:

What information do we collect?

  • We collect information from you when you place an order or respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

Sun Turtle’s policy is to never disclose, share, sell, lease or otherwise publish any personal information collected about our customers for any reason, unless we are required to do so by law. We respect your right to privacy and take steps to protect it. If you provide your consent by joining our mailing list, we may send you news and sales updates from time to time. However, you may opt out of receiving such information at any time.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 1, 2008.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.


PAYMENT TERMS:

All prices are U.S. Dollars. Full payment is due before delivery. We accept Visa, MasterCard, Discover, or Diners Club. No credit card payments are accepted from outside the United States unless special permission is first obtained. All applicable tariffs, customs or taxes are to be paid by the customer. Please call to place non-U.S. orders.


ORDER FULFILLMENT AND SHIPPING:

Orders are fulfilled in the order in which they are received. Most orders ship the same or next business day (Monday through Friday—excluding weekends and holidays), but please allow up to 3 business days for order processing and shipment. Our 3-day order processing period does not include transit time by the carrier. Shipment transit varies by zone and shipping carrier.

All orders ship via United States Postal Service (USPS) or UPS, depending on customer preference. Shipping charges are determined based on actual weight and volume of packages. Please note: UPS will not deliver to P.O. Boxes. Please allow 1-8 business days for typical delivery times to most areas. Any applicable UPS tracking numbers will be provided upon shipment of your order.


BACKORDERS:

Out of stock items will be backordered and shipped at no extra cost when they become available. We will contact you to let you know of any backordered goods, and you will have the option to cancel the item(s).


RETURNS AND EXCHANGES:

UNOPENED and UNUSED goods in SALEABLE condition may be accepted within 30 days of delivery for return or exchange, with prior approval. We will refund your initial shipping charges for the order but we do not reimburse for the postage of returns or exchanges.  Please call us to obtain a Return Authorization Code (RAC), which you will be required to include with your returned product.  Please include with the unopened item(s) all packaging materials, order number, packing slip, RAC and reason for return. Please be aware that we cannot be responsible for misdirected, lost or damaged returns so it is advised that you insure return packages. For Returns: If you paid for your order by credit card, a refund credit will be issued and should appear on your next billing statement. If you paid by check, a refund check will be mailed to you within 7 days of receipt of return. Exchanges will be honored as store credits.