OUR POLICIES:

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Sun Turtle Naturals LLC. The collective work includes works that are licensed to Sun Turtle Naturals LLC. Copyright 2003, Sun Turtle Naturals LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Sun Turtle Naturals LLC or purchasing Sun Turtle Naturals LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Sun Turtle Naturals LLC or to purchase Sun Turtle Naturals LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sun Turtle Naturals LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Sun Turtle Naturals LLC used in the site are trademarks or registered trademarks of Sun Turtle Naturals LLC


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sun Turtle Naturals LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sun Turtle Naturals LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sun Turtle Naturals LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Sun Turtle Naturals LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sun Turtle Naturals LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Sun Turtle Naturals LLC product is mistakenly listed at an incorrect price, Sun Turtle Naturals LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sun Turtle Naturals LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sun Turtle Naturals LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the shopping process. These terms and conditions, or any part of them, may be terminated by Sun Turtle Naturals LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Sun Turtle Naturals LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Sun Turtle Naturals LLC.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Colorado, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Sun Turtle Naturals LLC products) shall be in the state or federal courts located in Boulder County, Colorado. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Sun Turtle Naturals LLC products) must be commenced within one (1) year after the claim or cause of action arises. Sun Turtle Naturals LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Sun Turtle Naturals LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sun Turtle Naturals LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Indemnification
You agree to indemnify, defend, and hold harmless Sun Turtle Naturals LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Sun Turtle Naturals LLC may link to sites operated by third parties. However, even if the third party is affiliated with Sun Turtle Naturals LLC, Sun Turtle Naturals LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Sun Turtle Naturals LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Sun Turtle Naturals LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


PRIVACY POLICY:

What information do we collect?

  • We collect information from you when you place an order or respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

Sun Turtle’s policy is to never disclose, share, sell, lease or otherwise publish any personal information collected about our customers for any reason, unless we are required to do so by law. We respect your right to privacy and take steps to protect it. If you provide your consent by joining our mailing list, we may send you news and sales updates from time to time. However, you may opt out of receiving such information at any time.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 1, 2008.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.


PAYMENT TERMS:

All prices are U.S. Dollars. Full payment is due before delivery. We accept Visa, MasterCard, Discover, or Diners Club. No credit card payments are accepted from outside the United States unless special permission is first obtained. All applicable tariffs, customs or taxes are to be paid by the customer. Please call to place non-U.S. orders.


ORDER FULFILLMENT AND SHIPPING:

Orders are fulfilled in the order in which they are received. Most orders ship the same or next business day (Monday through Friday—excluding weekends and holidays), but please allow up to 3 business days for order processing and shipment. Our 3-day order processing period does not include transit time by the carrier. Shipment transit varies by zone and shipping carrier.

All orders ship via United States Postal Service (USPS) or UPS, depending on customer preference. Shipping charges are determined based on actual weight and volume of packages. Please note: UPS will not deliver to P.O. Boxes. Please allow 1-8 business days for typical delivery times to most areas. Any applicable UPS tracking numbers will be provided upon shipment of your order.


BACKORDERS:

Out of stock items will be backordered and shipped at no extra cost when they become available. We will contact you to let you know of any backordered goods, and you will have the option to cancel the item(s).


RETURNS AND EXCHANGES:

UNOPENED and UNUSED goods in SALEABLE condition may be accepted within 30 days of delivery for return or exchange, with prior approval. We will refund your initial shipping charges for the order but we do not reimburse for the postage of returns or exchanges.  Please call us to obtain a Return Authorization Code (RAC), which you will be required to include with your returned product.  Please include with the unopened item(s) all packaging materials, order number, packing slip, RAC and reason for return. Please be aware that we cannot be responsible for misdirected, lost or damaged returns so it is advised that you insure return packages. For Returns: If you paid for your order by credit card, a refund credit will be issued and should appear on your next billing statement. If you paid by check, a refund check will be mailed to you within 7 days of receipt of return. Exchanges will be honored as store credits.